If you want to transfer your SIM on Lycamobile or mobile number here are some important questions and their answers. This point has two option if you want to leave or join Lycamobile, You need to follow some important steps to complete number or SIM transfer.
How can I transfer my number from my current network to the Lycamobile network?
You can receive a new FREE SIM card by ordering it online or you can get a SIM card at any of Lycamobile retailer outlets. Please contact Customer Services on 322 (if calling from a Lycamobile number) or 0207 1320322 (if calling from any other number) with your new Lycamobile SIM and a PAC code from your previous network provider and we will port-in your number within 2 business days.
- You will have to collect your PAC code from your current service provider.
How do I switch to Lycamobile from another provider without changing my number?
It’s not an easy to switch to Lycamobile and keep your current number.
You can receive a new FREE SIM by ordering it online, or you can get a SIM card at any of our Lycamobile retailers.
Before we can transfer your number, we’ll need your Porting Authorisation Code (PAC).
Text PAC to 65075 from your current network number to get your PAC. Once you receive the PAC please:
- Visit Lycamobile official website Lycamobile.co.uk.
- Call 322 from your Lycamobile number or 0207 132 0322 from any other network
How do I switch to Lycamobile from another provider without taking my number with me?
For this purpose you need to text STAC to 75075 from your current network number to get your Service Termination Authorisation Code (STAC). Once you receive the STAC please.
- Visit our website Lycamobile.co.uk >Switch to Lycamobile.
- Call 322 from your Lycamobile number or 0207 132 0322 from any other network.
How do I switch to a different provider and take my number with me?
If you want to leave Lycamobile for other provider you need to follow some steps.
Log into My Lycamobile account and go to Account Manager > Leave LM
2. Text PAC to 65075
3. Call 322 from your Lycamobile number or 0207 132 0322 from any other network
After you request a PAC, we’ll send you a text message straightaway with your PAC.
If you want to switch providers, you’ll have to give your PAC to your new provider. Once you’ve switched, your service with Lycamobile will be terminated.
Good to know that you’ll need to use any credit you have left on your account before you switch provider as you’ll lose it when the switch is complete.
Important
Your PAC is valid for 30 days. If you do not give your PAC to your new provider in that time, your service with Lycamobile will continue as normal and you won’t be switched to your new provider.
How do I switch to a different provider without taking my number with me?
If you want to switch provider and did not want to keep your Lycamobile number, you’ll need a Service Termination Authorisation Code (STAC). You can get a STAC from us free of charge:
1. Log into My Lycamobile account and go to Account manager > Leave LM
2. Text STAC to 75075
3. Call 322 from your Lycamobile number or 0207 132 0322 from any other network
After you request a STAC, we’ll send you a text message straightaway with your STAC.
If you want to switch providers, you’ll have to give your STAC to your new provider. Once you’ve switched, your service with Lycamobile will be terminated.
Good to know that, you’ll need to use any credit you have left on your account before you switch provider as you’ll lose it when the switch is complete.
Important:
Your STAC is valid for 30 days. If you do not give your STAC to your new provider in that time, your service with Lycamobile will continue as normal and you won’t be switched to your new provider.
I have an active plan on my old number and my new number; if I make a SIM transfer, can I retain both the plans?
We will be able to transfer your plan from the old SIM, however, the plan in the new SIM will be deactivated after SIM transfer.
How can I transfer the balance from my previous Lycamobile number to my current one?
We don’t have the option to transfer the balance from one account to another; however, you will be able to transfer the balance along with the mobile number and any active plan as part of a SIM transfer. For more details, You need to contact Customer Services on 322 from your Lycamobile.
Do I get any benefits if I transfer my number to Lycamobile?
Well, the answer is yes you will get many benefits like free national and international minutes along with 4G highest speed internet if you transfer your number to Lycamobile worl’d largest cellular network. we operate in 23 countries around the world and this means you can always be in touch with your family and friends without breaking the bank.
How quickly will a port-in request be completed?
Can I top up my Lycamobile SIM card before I complete the port-in procedure?
Yes, you can top up your Lycamobile SIM card and the credit will be available even after the port-in is completed.
What is a PAC code?
A PAC code is a Port-in Authorization Code that is needed to complete a mobile number transfer from one provider to another. You need to contact your current network provider to get the PAC code that is alphanumeric.
When I port-in from another network, can I transfer the credit that’s on my old SIM card?
No, you will not be able to transfer the credit from one network to another network.
Why I am not getting the port-in offer?
The port-in offer is not applicable to those number that were originally from Lycamobile and were subsequently ported out to other companies.
How can I transfer my number to Lycamobile?
For all the information you need on how to transfer your number to Lycamobile, including being rewarded with up to £15 free credit.
My SIM has been damaged, lost or stolen. What should I do?
You need to call Customer Services and they will arrange for a new SIM card to be sent out to you. Your number should be transferred to the new SIM within 24 business hours.
I need a different sized SIM card for my phone. What should I do?
You need to call customer care center and hey will arrange for a new SIM card to be sent out to you. Your number should be transferred to the new SIM within 24 business hours.
I wish to port-out my number to another service provider. How do I do that?
We are sorry that you have chosen to leave us and would like to know why. Please contact Customer Services on 322 where we would like to hear your feedback or concerns. If you would still like to leave us, we can issue you the PAC code and you will be able to move to a different network.
